FAQ

About Our Products

What types of products does Stanlty Shop specialise in?

Stanlty Shop offers carefully curated everyday essentials across several categories including home improvement (wallpapers, adhesives), grocery items (baking ingredients, chocolates, biscuits), car care products, and small kitchen appliances. Our product range combines quality with affordability.

Are your wallpapers suitable for DIY installation?

Yes! Our animal, brick-effect and wood-effect wallpapers are designed with home DIYers in mind. They come with clear installation instructions and we stock all the necessary adhesives and tapes to complete your project.

Do you offer seasonal products?

Absolutely. Our air care collection includes seasonal air fresheners, and we offer special chocolate selections during holiday periods. We recommend ordering seasonal items well in advance to account for delivery times.

Ordering & Account Questions

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.

Can I modify or cancel my order after placement?

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.

I forgot my password. How can I reset it?

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.

Payment Options

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Why was my payment declined?

This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your card issuer if problems persist.

Delivery Information

Where does Stanlty Shop deliver?

We deliver worldwide except to some Asian countries and remote areas. Our Westminster-based operations efficiently serve Europe, North America, and other major regions.

What are my shipping options?

We offer two convenient options:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
– Free Shipping: 15-25 business days via EMS for orders over £50

How can I track my order?

You’ll receive a tracking number via email once your order ships. Use this to monitor your package’s journey to your doorstep.

Why might my delivery take longer than estimated?

Delivery times may vary due to customs processing, larger items (like blenders), or peak seasons. We recommend ordering time-sensitive items well in advance.

Returns & Refunds

What is your return policy?

We accept returns within 15 days of delivery. Items must be unused, in original packaging with proof of purchase. Some exclusions apply (e.g., perishable food items).

How do I initiate a return?

Email [email protected] with your order number and reason for return. We’ll provide return instructions and address.

When will I receive my refund?

Refunds are processed within 5 business days of receiving your return. The timing depends on your payment method and financial institution.

What if my item arrives damaged?

Please contact us immediately with photos of the damaged item and packaging. We’ll arrange a replacement or refund.

Contact Information

How can I contact customer service?

Our friendly team is available via email at [email protected]. We aim to respond within 24 hours.

What are your business hours?

Our customer service operates Monday-Friday, 9:00-17:00 GMT. Emails received outside these hours will be answered the next business day.

Where is Stanlty Shop located?

Our operations are based at 97 Buckingham Palace Rd, Westminster, GB CH4J 6LG. Please note this is not a retail store location.