At Stanlty Shop, we take pride in delivering quality home essentials, baking ingredients, and car care products to your doorstep. Just as we carefully curate our product range, we want every aspect of your shopping experience to meet your expectations. If for any reason you need to return or exchange an item, our straightforward policy ensures the process is as smooth as our premium adhesives.

Our Returns Promise

We accept returns within 15 days of delivery for most products in their original condition. Your satisfaction is as important to us as the quality of our specialty chocolates and animal wallpapers.

Non-Returnable Items

To ensure hygiene and quality standards, we cannot accept returns on:

  • Opened or used food items (baking ingredients, chocolates, biscuits & crackers)
  • Personal care products (air fresheners, car care liquids)
  • Custom-cut wallpaper (brick, wood & effects wallpaper, animal wallpaper)
  • Opened adhesives & tapes

These exceptions mirror our commitment to quality, just as we carefully select our premium baking ingredients and car accessories.

Simple Returns Process

Step 1: Initiate Your Return

Contact our customer care team within 15 days of receiving your order. Email us at [email protected] with:

  • Your order number
  • Product name (e.g., “Check Wallpaper” or “Chocolate Multipack”)
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Stanlty Shop Team, I would like to request a return/exchange for my recent order (#[Order Number]). Product Name: [e.g., “Premium Blender” or “Brick Effect Wallpaper”] Reason: [Brief explanation] Preferred Resolution: [Refund/Exchange for specific product] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days (about the same time it takes to process your wallpaper or chocolate orders), we’ll email you:

  • Return authorization number
  • Return shipping address
  • Special instructions if needed (especially important for fragile items like car accessories or kitchen appliances)

Step 3: Package & Ship Your Return

Pack items securely in their original packaging (just as we carefully package your delicate chocolates and blenders). Include all original tags and accessories.

Return shipping costs: Customers are responsible for return shipping unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (with the same care we inspect our baking ingredients before shipping):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 3 business days using your preferred shipping method (DHL/FedEx or EMS)

Refund Timeline

While we process refunds quickly (like our efficient order processing for car care products), please allow:

  • Credit/Debit Cards: 5-10 business days after processing to appear on your statement
  • PayPal: 3-5 business days after processing

Note: Refund times may vary by financial institution, just as delivery times vary by region for our global wallpaper and chocolate shipments.

Exchanges

For exchanges (perhaps you’d prefer a different pattern of animal wallpaper or a larger blender):

  1. Follow the standard return process
  2. Clearly state your desired exchange item in your return request
  3. We’ll ship your new item once we receive the return
  4. Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If your car accessories, baking ingredients, or other products arrive damaged or incorrect (which we work hard to prevent, just as we carefully package our fragile chocolates):

  • Contact us within 3 days of delivery
  • Include photos of the damaged item/incorrect shipment
  • We’ll arrange a free return and expedited replacement

Need Help?

Our customer care team handles returns with the same attention to detail we apply to selecting our specialty baking goods and air care products.

Email: [email protected]
Postal: 97 Buckingham Palace Rd, Westminster, GB CH4J 6LG

Response time: Within 2 business days (about as fast as our standard order processing for wallpapers and kitchen appliances).

Thank you for shopping with Stanlty Shop – where we value your satisfaction as much as we value quality in our home essentials, car care products, and delicious chocolates.