Shipping & Returns

At Stanlty Shop, we combine the precision of our premium baking ingredients with the care we put into selecting our designer wallpapers to bring you a seamless shopping experience. Just as we carefully package your delicate chocolates and fragile car accessories, we’ve designed our shipping and returns policy with your complete satisfaction in mind.

Shipping Information

Order Processing

We handle your order with the same attention to detail we apply to our specialty chocolates and car care products:

• Processing time: 1-2 business days (excluding weekends and holidays)
• Dispatch notification: You’ll receive tracking information once your order ships

Shipping Options

Note: Delivery times may vary slightly by destination (excluding Asia and certain remote regions). We package all items with the same care we use for our fragile blenders and chocolate boxes.

Our Returns Promise

Just as we stand behind the quality of our animal wallpapers and air care products, we offer a straightforward returns process:

• Return window: 15 days from delivery date
• Condition: Items must be unopened/unused in original packaging
• Exceptions: See non-returnable items below

Non-Returnable Items

To maintain our high hygiene and quality standards (like those for our baking ingredients), we cannot accept returns on:

• Opened or used food items (baking ingredients, chocolates, biscuits & crackers)
• Personal care products (air fresheners, car care liquids)
• Custom-cut wallpaper (brick, wood & effects wallpaper, animal wallpaper)
• Opened adhesives & tapes

Simple 4-Step Returns Process

Step 1: Initiate Your Return

Contact our customer care team within 15 days of receiving your order:

Step 2: Receive Return Authorization

Within 2 business days (about the same time it takes to process your wallpaper or chocolate orders), we’ll email you:

• Return authorization number
• Return shipping address
• Special instructions (especially important for fragile items like car accessories)

Step 3: Package & Ship Your Return

Pack items securely in their original packaging (just as we carefully package your delicate chocolates and blenders):

• Include all original tags and accessories
• Customers are responsible for return shipping unless the return is due to our error

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (with the same care we inspect our baking ingredients):

• Refunds: Processed within 5 business days to original payment method
• Exchanges: Shipped within 3 business days using your preferred shipping method

Refund Details

Exchange Policy

For exchanges (perhaps you’d prefer a different pattern of animal wallpaper or a larger blender):

• Follow the standard return process
• Clearly state your desired exchange item in your return request
• We’ll ship your new item once we receive the return
• Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If your car accessories, baking ingredients, or other products arrive damaged or incorrect:

• Contact us within 3 days of delivery
• Include photos of the damaged item/incorrect shipment
• We’ll arrange a free return and expedited replacement

Need Help?

Our customer care team handles returns with the same attention to detail we apply to selecting our specialty baking goods and air care products.

Email: [email protected]

Postal: 97 Buckingham Palace Rd, Westminster, GB CH4J 6LG

Response time: Within 2 business days (about as fast as our standard order processing).

Thank you for shopping with Stanlty Shop – where we value your satisfaction as much as we value quality in our home essentials, car care products, and delicious chocolates.